Proxima

For D2C and 3PL teams

Reduce avoidable returns after failed deliveries.

Missed delivery attempts lead to buyer calls, courier checks and repeat support tickets. In a free NDR and RTO review, we use your sample cases to find where follow-up slows down and which returns might be avoided. The work takes two days once scope and sample data are ready.

Request the review

Tell us what is getting stuck

A few lines about your failed deliveries or support workload are enough. We’ll confirm the scope before asking for sample cases.

By submitting, you agree that Proximaagents may use these details to respond about the process review. See the privacy policy.

What happens next

Two working days once scope and sample data are ready.

Preparation often takes 1–2 weeks, depending on when your team can share representative cases. The two-day review starts after that preparation is complete.

48 hours
Scope confirmation
We review the process you described and confirm what the working session will and will not cover.
15 minutes
Context call
A short call confirms who handles the work, which systems are involved and where repeat delays occur.
Agreement
You share representative cases
We agree the sample records, system notes and read-only access needed. The review stays free and fixed in scope.
Often 1–2 weeks
Preparation
Your team gathers sample data, current reports, process notes and problem-case definitions. Timing depends on when these are ready.
2 working days
Working review and readout
After scope and sample data are ready, operations owners, an IT or data representative and our team review the process. Findings go to your business sponsor with evidence measures and estimated impact in rupees.

Preparation and governance

Participants, systems ownership, and commercial terms.

People and preparation

Required participants and inputs.

An operations owner, an IT or data representative and a business sponsor should join. Prepare sample records, process notes, problem-case definitions, current reports and a list of systems involved.

Systems and ownership

Systems and ownership assessment.

We assess available interfaces, access constraints and deployment boundaries. Handover ownership, customer and Proxima contacts, support availability and escalation responsibilities are written into the implementation proposal.

Procurement and commercials

Proposal contents and pricing.

The proposal includes assumptions, data-handling questions, measurable checkpoints, stop criteria and customer-specific support terms. Fixed implementation pricing is presented in INR unless otherwise agreed.

What you receive

Your free process review

Formal report: The Proxima Diagnostic Report

  • 01A map of the process Process bottleneck mapSee where cases wait, move between teams and require manual follow-up over the agreed period.
  • 02Where automation may help Automation fit assessmentSee which routine cases can be tested safely, what evidence measure is realistic and which decisions should stay with people.
  • 03A practical next step Implementation proposalIf the evidence supports it, receive scope, target timeline, pricing, ownership and clear success and stop criteria.

After the review

Progression to controlled automation.

After supervised testing meets the measure agreed for a specific action category, that category may move to controlled automation. Recommendation quality and business outcomes are measured separately. The response to declining performance is agreed before launch.

Evidence measure agreed first People approve actions Logging requirements agreed

No commitment to automate

What you receive, whatever the outcome.

If automation is not warranted, you retain the process map and the recommendation at no cost. Where it is, you receive a fixed scope, a timeline, and quality criteria that both your operations and IT teams can review end to end.

Book a Process Review How approvals work