Proxima

For freight forwarders, customs brokers and cross-border logistics teams

Operational cost review and controlled AI automation for forwarding and cross-border teams.

For a reference forwarder moving 300 shipments a month, the modeled leak across document holds, free-time overruns, external-party follow-up and late customer updates runs to ₹10–18 lakh a month. Proxima starts with a free two-day review of one hold-recovery process, computes your number from your own shipment and documentation data, and automates only the follow-up work that proves safe — behind your team’s approval.

Free 2-day reviewImpact modeled in rupeesNo software commitment
Request a free process review

Where Proxima applies

One operating clock. Three places to start.

Start with one repeatable process. Where Proxima applies: document-hold recovery, milestone exceptions, and shipment-status updates.

01

Document hold recovery

  • 8–12% of shipments see a document or customs query
  • ₹4–6k a day demurrage per held box
  • 3–5 follow-ups per hold across CHA and shipping line

A query on an invoice, packing list or bill of lading sits in a shared inbox while free time runs down. Proxima detects query and hold signals, assembles the required document set, chases the CHA or shipping line, and prepares the customer update — for your team to approve.

Illustrative: 300 shipments a month, mixed import lanes
02

Milestone and free-time exceptions

Port, rail and carrier milestones slip quietly. Proxima watches milestone feeds against free-time and cut-off clocks, flags the exceptions that will cost money, and recommends the owner and next action in time to matter.

03

Customer shipment-status updates

Your team answers queries from shipping-line portals, CHA messages and terminal sites. Proxima answers status queries from the milestone data you already receive, sends proactive delay updates, and routes commercial questions to your team.

Before any live action

Follow the clock from the first message to the final outcome.

The deadline, recommended move and named owner stay together in the same case.

  1. 01 · Signal

    The CHA raises a query.

    We start the free-time or cut-off clock as soon as the shared inbox receives the message or a milestone slips.

  2. 02 · Assemble

    Put the shipment picture in one place.

    The milestone, available files, counterparties and customer promise sit together in the case.

  3. 03 · Suggest

    Choose the next chase.

    The team can edit the document checklist, customer update and proposed owner before anyone acts on them.

  4. 04 · Approve

    A supervisor signs off before anyone contacts an external party.

    Your operating team reviews every customer, carrier, port and customs-related action first.

  5. 05 · Verify

    Close the case with the evidence.

    The case keeps the response, the milestone change and any remaining escalation.

What the two-day review covers

A process readout, before a software commitment.

Illustrative hold-recovery readout — representative format; customer outcomes must be measured with customer data.

68Process readiness
out of 100

Process readiness: 68 out of 100.

01

Name the person who owns each hold.

Find out how long a query sits before someone accepts it and starts the chase.

Measure first
02

Try recommendations alongside today’s decisions.

Compare the suggested follow-up with the move your team actually made.

Suggest only / Shadow
03

Keep external promises with your supervisors.

Supervisors approve customer, customs, carrier, port and commercial actions before they leave the team.

Approval gate
04

Agree the recovery path before touching live systems.

Set the access, rollback and escalation steps before any system change goes live.

IT review

Where Proxima stops

Your team stays in charge of every external promise.

Proxima prepares and records the work. Your team decides whether to send, instruct or change a live system.

01Prepared by Proxima

The shipment file and a recommended next move.

We put the signal, milestone facts, available documents and draft messages in one trace your team can inspect.

02Approved by your team

External promises and commercial calls.

A supervisor decides whether the recommendation becomes a message, instruction or system change.

03Tested before live change

Access, rollback and escalation.

The team agrees how to recover from a bad outcome before the workflow changes a live system.

Request a free process review

Bring the cases your team is already chasing.

The initial process review is free and computes your numbers from your own shipment, documentation and milestone data: the monthly leak, the hours lost, and which steps merit automation. A fixed implementation scope and price follow only where the evidence supports them.

Request a free process reviewFigures on this page are modeled for an illustrative reference forwarder moving 300 shipments a month. Your review is computed from your own data.