For freight and transport operators

Find the leakage in your freight invoice process.

Losing time and money between POD collection, invoice validation, dispute follow-up and recovery? Proxima’s free two-day process review maps the handoffs, identifies where cases wait, and estimates hours and rupee leakage from your own records.

We review how invoices are prepared and checked against LRs, PODs, rate agreements and supporting records—and who owns discrepancies, follow-up and billing readiness.

Free 2-day reviewImpact modeled in rupeesNo software commitment

Request a free process review

The review uses sample records and process evidence. It does not require live-system access or authorize changes to operational systems.

Invoice discrepancy traceINV-06214 · Review active

Invoice received with missing documents and a rate mismatch

PNQ → BLR / POD pending / agreed rate differs / billing on hold

09:05
Invoice received.
Invoice, LR and supporting records enter the review queue.
09:12
POD or LR missing.
The signed POD is absent and the LR copy is incomplete.
09:26
Rate discrepancy identified.
The billed linehaul differs from the agreed lane rate.
09:38
Owner assigned.
Operations owns the POD request; finance owns the rate check.
10:10
Dispute follow-up ready.
The evidence pack and counterparty follow-up are prepared for approval.
10:42
Billing or recovery outcome recorded.
The outcome, amount held or recovered, and next action are captured.

Human approval required.

No change in a live system until a supervisor approves.

Where Proxima applies

One operating clock. Three places to start.

Start with one repeatable process: stuck-load recovery, POD collection and invoice discrepancies, or load-status updates.

Stuck-load and breakdown recovery

~6–9 recovery cases a week at a 40-truck operator
₹15–25k margin at risk per case
2–4 hours of phone follow-up per case

A loaded vehicle breaks down or a placement fails, and the clock starts: the customer hears nothing while the branch works the phone, and the recovery options close by evening. Proxima watches for breakdown and delay signals, assembles the recovery options with rate limits, drafts the customer update, and executes only what your dispatcher approves.

Illustrative: 40 trucks, regional FTL lanes

POD collection, invoice discrepancies and billing readiness

A freight invoice reaches the team, but the POD or LR is missing, the agreed rate does not match, or surcharge and detention evidence is incomplete. The case waits because ownership is unclear. Follow-up spreads across email, calls, portals and spreadsheets, delaying billing, payment, dispute resolution or recovery. The two-day review maps POD collection, invoice checks and dispute follow-up, then estimates waiting time and rupee leakage from your sample cases.

Where-is-my-load updates

Customers and brokers call for status your tracking already knows. Proxima answers status queries from live trip data, sends proactive delay updates before the customer calls, and routes genuine disputes to your team.

What the two-day review covers

What the free two-day review needs—and what you leave with

Bring representative records and the process owner

Freight invoices.
LRs or consignment records.
POD records.
Relevant rate agreements or rate cards.
Current reports, process notes or exception registers.
Participation from the operations or finance owner.

Leave with a practical next step

A map of the current process.
The main handoffs, owners and waiting points.
Estimated hours and rupee leakage based on your records.
An assessment of where controlled automation may or may not fit.
A practical recommended next step.

Estimates depend on the records available; gaps and assumptions are made explicit. This is a process review, not a formal financial or statutory audit. Savings and recovery are not guaranteed.

Before any live action

Follow the clock from the first message to the final outcome.

The deadline, recommended move and named owner stay together in the same case.

01 · Signal
The branch reports a breakdown.
We start the clock with the promised delivery time and the truck’s last confirmed position.
02 · Assemble
See the shipment, promise and alternatives together.
Trip status, rate limits and available replacements sit beside the customer commitment.
03 · Suggest
Choose the recovery move.
The dispatcher can edit a Hubli transfer, a new ETA and the transporter instruction before anyone sends them.
04 · Approve
A supervisor signs off on the promise.
No customer update or commercial instruction goes out without the named owner’s review.
05 · Verify
Close the case with the evidence.
The case keeps the calls, choices and delivery result for the next escalation or review.

What the two-day review covers

A process readout, before a software commitment.

Illustrative recovery-process readout — representative format; customer outcomes must be measured with customer data.

71Process readiness
out of 100

Process readiness: 71 out of 100.

Name the person who owns each case.

Find out how long a breakdown waits before a branch or dispatcher picks it up.

Measure first

Try recommendations alongside today’s decisions.

Compare the suggested recovery move with the choice your team actually made.

Suggest only / Shadow

Keep customer promises with your supervisors.

Supervisors approve revised ETAs and rate-band decisions before they leave the team.

Approval gate

Agree the recovery path before touching live systems.

Set the access, rollback and escalation steps before any system change goes live.

IT review

Where Proxima stops

Your team stays in charge of every external promise.

Proxima prepares and records the work. Your team decides whether to send, instruct or change a live system.

01Prepared by Proxima

The case file and a recommended next move.

We put the signal, trip facts, rate band and draft messages in one trace your team can inspect.

02Approved by your team

Customer promises and commercial calls.

A dispatcher or supervisor decides whether the recommendation becomes an instruction.

03Tested before live change

Access, rollback and escalation.

The team agrees how to recover from a bad outcome before the workflow changes a live system.

Request a free process review

Bring the cases your team is already chasing.

Bring representative invoices, LRs, PODs, rate agreements and process notes, with your operations or finance owner. In two days, we map one process, estimate its waiting time and rupee leakage, and recommend a practical next step. There is no software commitment. Any implementation scope and price follow separately, where the evidence supports them.

Request a free process reviewFigures on this page are modeled for an illustrative reference operator running 40 trucks on regional FTL lanes. Your review is computed from your own data.